★ ★ ★ ★ ☆
The best parts about this book are the examples. I'm amazed by the wide range of them, from parents talking to their teenager, to talking to a boss about that raise. It helped me to understand a lot better on how the points made could be applied. Having an 'enemy' at work, this book is really useful in that aspect of my life, but of course, who's to say I won't use them with other people?
This book teaches us that, even though we see this person who disagrees with us as our enemy, they are still human beings who have feelings, who have reasons to think the way they do. What we need to do to get them on our side is to get to their side first. Don't threaten, don't argue. Respect them, give them face, and even if they want to brag, at the end of the day, the fact that you get past their resounding no is a victory in itself.
Clear and concise, you will definitely learn a thing or two on negotiating with this book. It is well-formatted, broken into adequate parts. The one thing about this is that it can get a little draggy.